How a project works.
Prior to Placing an Order
Your Responsibility:
Choose the appropriate CD package for your needs. Take a look at the different options and choose what is best for your application. If you are not the person who will be designing the disc label and any other artwork such as inserts, we suggest you consult with this person at this time. It can save you from selecting the wrong options for printing.
Be sure to download and complete our anti-piracy forms and the appropriate templates for your project. Also be sure to review our disc label and printed materials specifications.
After reviewing all of the information you downloaded, get your master and artwork files together and ready to ship. Our templates must be used. Failure in submitting the proper templates accurately will result in the stoppage of your project. We suggest double-checking all of your files before sending them because assistance in adjusting your files will cost an additional $90/hour.
Our Responsibility:
Work everyday to increase the value of our products and improve our customer satisfaction.
Placing an Order
Your Responsibility:
Complete our ordering process and submit your order.
Be sure to provide accurate email and telephone number information so that we may easily communicate with you should any questions arise.
Have source and artwork files ready to ship. You may use our File Upload Manager in your Account section to transfer your art files over the Internet. Be sure you have completed all applicable anti-piracy and licensing forms and send them with your source and artwork to our facility per the instructions on your invoice.
Our Responsibility:
Send you an invoice via email confirming receipt of your order. It will have complete instructions for shipping your master/artwork discs.
We will process your credit card and release your order to our project managers the next business day.
Days 1-3
Our Responsibility:
Receive your source and artwork files as well as required anti-piracy and licensing paperwork. Any missing part will delay the scheduling of your order. All artwork files are output and reviewed.
Your anti-piracy information is reviewed and approved for replication, as long as everything is in order.
Your project is scheduled in our production department.
Day 4
Our Responsibility:
If purchased, color proofs of printed materials such as inserts and tray cards are sent to you for approval. A Proof Form will be sent for you to sign and return via fax. If printed materials are not purchased, this step would be skipped.
Day 5
Your Responsibility:
Sign and fax the Proof Form . If printed materials are not purchased, this step would be skipped.
Days 6-12
Our Responsibility:
Upon receiving any required approvals on proofs, disc label art is output to film and is transferred to the screen printing group.
Printed materials are scheduled with our printer and files/films are transferred to their facility.
A glass master and stamper are created from your source files and the stamper is transferred to the CD manufacturing group.
We receive your finished inserts back from the printer.
At the scheduled time your CDs are produced and the label is printed on the CD. It is then staged for assembly.
Your completed discs are packaged per order instructions and boxed for shipment.
Your order ships. All orders ship between day 10 and day 15.
We will email you confirmation of the ship date for your order along with any pertinent tracking information.
After You Receive Your Order
Your Responsibility:
Be sure to inspect your project for any shipping damage. Pop-open that first disc and give it a test drive.
Our Responsibility:
You will receive a follow-up email from us inquiring as to your satisfaction with our products and services.
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